We're Here to Help
Every piece of Present Gems jewelry is handcrafted with care, intention, and attention to detail. While we use quality materials designed for everyday wear, jewelry is naturally delicate and may require repair over time due to normal use.
If your piece needs repair, we're happy to assist.
Request a Repair
Please email hello@presentgems.com and include the following information:
- Full Name
- Shipping Address
- Order Number
- Description of the Issue
- Clear Photo(s) of the Damaged Piece
Providing these details helps us evaluate the repair and respond as quickly as possible.
Repair Policy
Repairs resulting from manufacturing defects are provided free of charge within 120 days of purchase.
For repairs outside of this period or damage resulting from normal wear, accidental damage, or improper care, repair fees may apply. We will review your request and provide available options before any work is performed.
Jewelry Care Matters
Proper storage and care can help extend the life of your jewelry. We recommend removing jewelry before swimming, exercising, bathing, or using lotions and perfumes to help preserve its beauty and longevity.
Need Assistance?
We're committed to ensuring you enjoy your Present Gems jewelry for years to come. Contact us at hello@presentgems.com and we'll be happy to help.