Shipping & Orders
Do you offer free shipping?
es—we offer free USPS shipping on all orders over $75 within the U.S.
Which shipping carriers do you use?
All orders are shipped via USPS, with available options including First Class, Priority, and Ground Advantage. If you need a faster shipping method, please reach out to us directly at hello@presentgems.com.
When will my order be processed and shipped?
All orders are processed after credit card verification. If there are any issues, we’ll reach out via email before shipping your order. Processing times are as follows:
In-stock items: Orders are processed and mailed within 3 business day
Custom-made items: Please allow 5–7 business days for creation, processing, and mailing.
Each order is thoughtfully prepared and shipped with care—thank you for your patience as we create and deliver something meaningful.
Do you process or ship orders on weekends or holidays?
No—orders are processed and shipped Monday through Friday only, excluding weekends and observed U.S. holidays.
How is shipping calculated?
or orders under $75, shipping rates are calculated at checkout based on your location and selected USPS shipping method (First Class, Priority, or Ground Advantage).
How long does shipping take after my order is sent?
Shipping times vary based on the USPS service selected at checkout:
- USPS First Class Mail: typically 2–5 business days
- USPS Priority Mail: typically 1–3 business days
- USPS Ground Advantage: typically 2–5 business days
Please note that these are estimated transit times and begin after your order has been processed and shipped. Delivery times may vary slightly due to location, weather, or carrier delays.
Do you ship internationally?
At this time, we only ship within the United States.
How long does it take to process and ship my order?
In-stock items:
- Orders are processed and shipped within 3 business day
Custom-made items:
Please allow 5–7 business days for creation, processing, and shipping.
How can I check the status of my order?
You can request an update anytime by emailing hello@presentgems.com and including your order number.
We’ll get back to you within 36 hours (Monday–Friday).
Returns & Exchanges
What is your return policy?
Items purchased on presentgems.com may be returned for a refund or exchange within 7 days of delivery.
To be eligible, items must be:
- Unaltered
- Returned in their original packaging
Each piece is created and handled with care. If something isn’t quite right, we’re here to help make it right.
How do I start a return or exchange?
To initiate a return or exchange, please email hello@presentgems.com with the following:
- Your name
- Order number
- Shipping address
- Reason for return
We’ll provide you with a Return Authorization Number along with next steps.
Do I need a Return Authorization Number?
Yes—returns are only accepted with a Return Authorization Number clearly labeled on the package.
This helps ensure your return is processed smoothly and efficiently.
Can I exchange an item instead of returning it?
Yes—eligible items can be exchanged within the same 7-day return window.
Simply follow the return request process, and we’ll guide you through your exchange options.
Are shipping costs refundable?
Shipping charges are non-refundable.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
When will I receive my refund?
Once your return is received and approved, you will be refunded the purchase price of the item.
Damaged or Incorrect Items
What if my item arrives damaged?
If your item arrives damaged, please email hello@presentgems.com within 48 hours of delivery.
Include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We’ll review your request and work quickly to resolve the issue.
What if I received the wrong item?
If you received an incorrect item, please contact us at hello@presentgems.com within 48 hours of delivery.
Be sure to include your order number and a photo of what you received so we can make it right as quickly as possible.
Will I be charged for return shipping on damaged or incorrect items?
No—if your item arrives damaged or incorrect, we will provide you a pre-paid return mailing label.
